Made-to-order art prints

All prints are produced to order, especially for you. Please take care when selecting your print size and format, and check the product details before placing your order.

As my prints are produced on demand, I ask that you consider your purchase carefully. However, your statutory consumer rights are not affected by this policy.

Changed your mind?

If you purchase a standard print online and change your mind, you can generally cancel your order within 14 days of receiving it, in accordance with UK consumer law.

Please contact me at marthayuillartist@gmail.com within this period to let me know that you wish to cancel your order.

Certain genuinely personalised or custom-made products may be exempt from the usual change-of-mind cancellation right. If this applies to a particular product, the relevant information will be provided before purchase.

Damaged, faulty or incorrect orders

I want every print to arrive in excellent condition. If your order arrives damaged, faulty or different from what you ordered, please contact me at marthayuillartist@gmail.com as soon as possible.

Please include your order number, a description of the issue and, where possible, photographs of the print and its packaging.

I will investigate the issue and work with my print and fulfilment partner to arrange an appropriate solution, which may include a replacement or refund depending on the circumstances and your legal rights.

Your statutory rights relating to faulty, damaged or misdescribed goods are not affected by this policy.

Delivery issues

If your order has not arrived within the expected delivery timeframe, please contact me with your order number so I can investigate the shipment and help resolve the issue.

How to contact me

For all refunds or order issues, please email:

Email: marthayuillartist@gmail.com

Please contact me before sending any item back, as returns must be arranged in advance.

Thank you for supporting my artwork and independent art business.