Shipping Policy

Made-to-order art prints

All my art prints are made to order, meaning each print is produced especially for you after your purchase.

I work with Gelato, a professional print-on-demand and fulfilment partner, to print and ship my artwork to customers around the world.

Where I ship

I offer international shipping to destinations where my products are available through my online shop.

Available shipping destinations, delivery options and shipping costs will be displayed at checkout. Availability may vary depending on the product and destination.

Processing and delivery times

As each print is made to order, please allow time for production and delivery.

Estimated delivery times will be displayed at checkout where available. Delivery times vary depending on the product, destination and shipping service selected.

These times are estimates rather than guaranteed delivery dates. Occasionally, production issues, customs checks or circumstances outside my control may cause delays.

Shipping costs

Shipping costs are calculated according to the order and delivery destination and will be displayed at checkout before payment.

Any available delivery options and their associated costs will be shown before you complete your purchase.

International orders and customs charges

Depending on your delivery destination, your order may be subject to import duties, customs charges, VAT or other local taxes.

Where applicable, these charges may be payable by the customer on delivery unless they have already been collected at checkout or the applicable arrangements provide otherwise.

Customs procedures and charges vary by country. I recommend checking your local import requirements before placing an international order.

Tracking your order

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please use the tracking information to follow your delivery. If your order has not arrived within the estimated delivery timeframe, please contact me so I can investigate.

Delayed, missing or undelivered orders

If your order is delayed or appears to be missing, please email me at marthayuillartist@gmail.com with your order number.

I will investigate the issue with my fulfilment partner and work with you to resolve it.

If an order is lost or fails to arrive, I will address the issue in accordance with applicable consumer law. Your statutory rights are not affected by this policy.

Damaged, faulty or incorrect prints

I want every print to arrive in excellent condition. If your order arrives damaged, faulty or different from what you ordered, please contact me at marthayuillartist@gmail.com.

Please include your order number, a description of the problem and photographs of the print and packaging where possible.

I will work with my fulfilment partner to arrange an appropriate resolution, which may include a replacement or refund depending on the circumstances and your legal rights.

Contact

If you have any questions about shipping or delivery, please contact me at:

Email: marthayuillartist@gmail.com

Thank you for supporting my artwork and independent art business.